FAQ
How long does delivery take?
Handcrafted pieces typically ship within 2-3 weeks (often sooner), while other designs take 7-8 days. Contact us for urgent requests, and if the item is in stock, expect it within a couple of days. We'll notify you once it's dispatched.
Do you deliver around the world?
We deliver worldwide! However, please note that customers are responsible for any applicable duties and taxes based on their country's regulations.
What’s your return policy?
Email us with your reason for returning to receive the return address. Items must be unworn with attached labels. We cannot accept worn, stained, or perfumed garments.
What are the care instructions for washing?
To maintain freshness and prolong the lifespan of your garment, kindly hand wash it or give it to a trusted dry cleaner.
What's your sizing range?
All items are sold according to the sizing chart available on our website. For personalised sizing, please contact us via email at ____@gmail.com.
Do you offer a bespoke service?
Yes! We are open to offer bespoke services. It's important to mention that customization is available only for sizes and not for designs. If you have specific sizing requirements, feel free to reach out to us.
What payment methods does ADKR Story accept?
We welcome payments via PayPal, Visa, MasterCard, American Express, debit/credit cards. Additionally, we offer payment options including Wallet, UPI, Cash on Delivery, and Net Banking.
Can I change my shipping address after my order has been dispatched?
Once an order has been dispatched, we are unable to make any changes to the shipping address. However, if your order is still being processed, you can request changes to the shipping address or contact details. Please reach out to us via email at @gmail.com if you need to update your address or contact number after placing your order.
How often do you release new collections?
We typically release new collections seasonally, introducing fresh designs and trends to reflect the latest in fashion.
Can I track my order once it's been shipped?
Absolutely! Once your order has been dispatched, you'll receive a tracking number via email to monitor its journey until it reaches your doorstep.
Can I cancel my order after it has been placed?
We strive to process orders quickly, but if you need to cancel, please contact us as soon as possible. Orders can typically be cancelled within 24 hours of placement.
Are your products suitable for sensitive skin?
While our products are crafted with high-quality materials, we recommend reviewing the fabric content and care instructions to ensure compatibility with sensitive skin types.
